We’re Proud to be Your Primary Care Medical Home
A Primary Care Medical Home (PCMH) is a model of healthcare centered around your needs. Led by an experienced team of healthcare professionals, we partner with you to ensure all of your physicial and mental healthcare needs are met. Our team is available to coordinate and manage all of the care you receive from Duke Health, including specialty care, community services, hospitals and home healthcare services.
You and your well-being are at the center of everything we do, including providing a safe, nurturing, respectful and supportive environment.
Our Responsibilities To You - Our Patient
Delivering care that is patient-centered. When you select us as your primary care home, you enter into a unique partnership dedicated to supporting your overall health and well-being.
Providing comprehensive care. As your medical home, our providers oversee your physical and mental health needs, preventive care and wellness, acute and chronic care throughout all phases of your life.
Coordinating your care across the Duke Health enterprise. Our staff can arrange care with specialists, hospital admissions, or home care and other support services.
Enabling 24/7 access to care. Duke MyChart allows you to access your health information online, anytime, from anywhere. You can schedule appointments, request prescriptions, view results, and communicate with your provider. A healthcare professional is available by phone 24/7. We offer prompt appointments and shorter wait times for urgent needs.
Improving health through a systems-based approach. Our providers follow evidence-based care pathways, coupled with tools to assist with population health management, performance measurement, and improvement.
Your Responsibilities To Us As Our Patient
To actively participate in your medical care. You are the most important member of your care team. You must take an active part in your care. This means asking questions, sharing your feelings, maintaining a healthy lifestyle, and being honest about your medical history, symptoms, and other important information. If there is any change in your health or wellbeing, let us know as soon as possible, so we can address it together.
To adhere to your medication regimen. It is important that you take your medications as prescribed. Let us know of any negative side effects or questions about the medications you are taking and when you should take them.
To arrive at your appointments on time. It is important for you to keep your scheduled appointments and let us know at least 24 hours in advance when you need to reschedule.
Duke Signature Care offers concierge medicine—sometimes called concierge medical care. This new approach to primary care encourages you to develop a richer, more meaningful relationship with your doctor.